Privacy Policy
Last updated: 13th August 2026
The Bluebell Inn, Helpston ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit and use our website.
1. Who we are
The website is operated by Inn Demand Ltd., trading as The Bluebell Inn.
Address: 10 Woodgate, Helpston, Peterborough PE6 7ED
Email: hello@bluebellhelpston.co.uk
Telephone: 01733 252 394
For the purposes of UK data protection law, we are the data controller responsible for your personal information.
2. Information we collect
We may collect personal information that you provide to us when you use our website, including when you:
submit an enquiry through our contact form;
submit a table booking enquiry;
contact us by email or telephone following information provided on our website.
This information may include your:
name;
email address;
telephone number;
preferred booking date and time;
number of guests;
any other information you choose to include in your enquiry.
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type and information about how you use the website. This may be collected through cookies and similar technologies.
3. How we use your information
We use personal information to:
respond to enquiries;
manage and respond to table booking requests;
communicate with you about your enquiry or booking;
operate, maintain and improve our website;
understand how visitors use our website;
comply with legal and regulatory obligations.
We will only use your personal information where we have a lawful basis to do so under applicable data protection law.
4. Table booking enquiries
Our website does not provide an automated table booking service.
When you submit a table booking enquiry through our website, your information is sent to us so that we can review the request and contact you to confirm whether we can accommodate your booking.
Submitting a booking enquiry does not mean that a table has been automatically confirmed.
If you use the website to make an enquiry, we may retain the information you provide for as long as reasonably necessary to deal with your enquiry and maintain appropriate business records.
5. Room bookings
Our website may contain links to third-party websites, including Booking-directly.com, where room bookings can be made.
If you follow a link to a third-party website, your use of that website will be subject to its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.
6. Cookies
Our website uses cookies and similar technologies to help it function properly and, where applicable, to understand how visitors use the site.
Cookies may be used for purposes including:
essential website functionality;
remembering preferences;
website performance and analytics;
understanding visitor numbers and how the website is used.
Some cookies may be placed by third-party services used on our website.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
7. Squarespace
Our website is hosted and operated using Squarespace.
Squarespace may process certain information on our behalf in connection with hosting, website functionality, security and other services provided through its platform.
For more information about how Squarespace processes personal information, please refer to Squarespace's own privacy policy.
8. Sharing your information
We do not sell or rent your personal information.
We may share personal information with trusted third-party service providers where necessary to operate the website and provide our services. These may include website hosting, website functionality, email, analytics and booking services.
We may also disclose information where required to do so by law, regulation or legal process.
9. How long we keep your information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to deal with enquiries, manage bookings, maintain business records and meet legal or regulatory requirements.
The exact retention period will depend on the nature of the information and why we need to retain it.
10. Your rights
Under UK data protection law, you may have rights including the right to:
request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information where there is no good reason for us to continue holding it;
ask us to restrict how we use your information in certain circumstances;
object to certain types of processing;
withdraw consent where we are relying on your consent to process your information.
If you would like to exercise any of these rights, please contact us using the details below.
Email: hello@bluebellhelpston.co.uk
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.
11. Third-party websites
Our website may contain links to third-party websites, including booking platforms and social media websites.
We are not responsible for the privacy policies, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
13. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
The Bluebell Inn
10 Woodgate, Helpston, Peterborough, PE6 7ED
hello@bluebellhelpston.co.uk
01733 252 394